Personal support
A website doesn’t build itself
Every website is different. We build it with you, for real. Because nothing replaces a genuinely dedicated team.
real support
The central pillar of What The Web
At What The Web, support isn’t a distant help desk. It’s a human team that knows your website inside out, from start to launch, and through every evolution. We don’t believe in one-shot projects. We guarantee the opposite: a truly involved team that stays connected. From the first call to long after your website goes live, we’re with you at every step, with clarity, flexibility, and good spirit.
How does it work?
Step by step, by your side
We support you at every stage, from the first contact to the ongoing life of your website. Because a good website isn’t static: it evolves with your activity.
step 1
First contacts & content sharing
Here’s how it starts:
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You receive a link to schedule your first video call.
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You share whatever you have — content, existing site, visuals, anything useful.
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Then we discuss it together. Even if you don’t have much yet, we start from where you are.
We move forward based on what already exists, not a blank page or a rigid brief.
step 2
structure & visual identity
We start from where you are. Together, we’ll build the backbone of your website:
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Site structure and page organization
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Advice on what content to plan
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Simple questions to define your visual universe (mood, colors, fonts, logo or not...)
Stay zen: whether or not you already have a visual identity, we’ll help you define clear and consistent foundations.
step 3
web design & launch
Once the content and structure are approved, we pass things over to the design team. They create a website that fits your mission and your audience. Each version is tested and refined with you.
V1
First version
The first version is already quite advanced, based on your content, structure, and values. A feedback session is scheduled to review everything together.
V2
refinement
We integrate your feedback and fine-tune the result. It’s often very close to the final version. The site is getting polished, almost ready.
V3
Finalization
Final adjustments before going live. Design, content, and structure, everything’s validated. We prepare everything for your handover and the launch.
take the wheel smoothly
Once your website is ready, we show you — live on a video call — how to manage it:
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update your texts and images
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manage dynamic content: news, events, profiles, etc.
Your dashboard is configured around your needs only.
No complicated cockpit — just a clear, simple interface without unnecessary features that clutter or confuse you.
support: you embed an outsourced web service
We know the story: the support that vanishes, the unanswered emails, the unreachable provider.
With What The Web, it’s the opposite.
Your site evolves and so does our support, with the same dedicated team by your side.
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Need to add a page?
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Questions about the interface?
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Want to update your site or refresh its design?
We adapt to your level and your rhythm.
Sometimes we train you, sometimes we do it for you.
Our goal: help you save time.
need more?
What if your website was just the starting point? At What The Web, we don’t just “make websites.” We build web tools that connect, simplify, and organize your work. Databases, forms, planning, integrations... We bring together all the tools you need — often scattered, sometimes too rigid — and make them work for you. We do the opposite of pre-made templates: every tool is configured specifically for your way of working.
learn more about our pay-what-you-can model
FAQ
The famous questions
Purpose
Why What The Web?
Every association should be able to communicate freely with its website. We exist to support you, with our ideas, our keyboards, and our good spirit.
